Shipping policy
During our peak sale periods, please allow up to 10 working days for your order to be dispatched. We are committed to processing all orders as quickly as possible, and we appreciate your patience during these busy times.
We may offer delivery of particular Products on the terms contained on Our Website. If delivery is offered, we must receive payment for that delivery in full before any delivery arrangements will be made.
Delivery may occur:
- in respect of Products collected by you or its carrier or agent – at Our premises if the Products are to be collected by you or you, with Our consent, has made its own arrangements for a carrier or agent organised by you to collect the Products;
- in respect of Products delivered by Us (or Our carrier or agent) or the Manufacturer (or its carrier or agent) – at the address nominated by the You at the time of the order if We agreed to deliver the Products at that address at the time of the order.
Products may be delivered in instalments, at different times and each delivery shall be deemed to be for a separate purchase order and paid for in accordance with these terms and conditions.
We provide no guarantee as to time for delivery and you may not reject Products or claim damages for late delivery due to any cause beyond Our control. We are not responsible for any loss suffered by you caused by the delay of delivery of the Products. Delivery does not include any installation services or the removal of packaging.
Deliveries are subject to the availability of the you personnel to receive the Products, suitable access, firm standing, storage, unloading and manoeuvring spaces, as determined by Us and We are not liable for, and you will indemnify Us against, any claims for damages to access ways, storage areas, plant, equipment or works during delivery.
You agree that if the Products are delivered and a member of your personnel is not present to receive the delivery, We will attempt to re-deliver at a later date to be agreed upon between the parties. You will be responsible for Our costs of re-delivery, including any storage and associated costs for the period between the date on which delivery was initially to occur and the eventual delivery date.
Any non-delivery of an instalment of Products in accordance with this term does not repudiate or invalidate the Contract and does not give you the right to reject the Products.
Unless otherwise agreed in writing, if:
- Products are held by Us – risk in the Products passes to you immediately upon the Products leaving our premises; or
- Products are held by the Manufacturer and supplied directly to you – risk in the Products passes to you immediately upon the Products leaving the Manufacturer’s premises.
You must take out and maintain a suitable insurance policy or insurance policies to cover any damage or loss that may occur to the Products after they leave the premises.
Pre-order
All orders placed with any pre-order item will be dispatched all together, if you would like separate shipping which will incur extra charges please email- sales@mswila.com.au