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Shipping Policy

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from Ms Wila Interiors. By placing an order with us, you agree to comply with the terms stated below.

Local Pick Up

Pick up your order Free of charge at our Gympie Warehouse Monday-Friday 12pm-4pm at the address on your payment slip. Bring a copy of your order number.

Shipping Method

All orders will be shipped using the trusted carrier AUS POST. We have chosen this carrier for its reliability and efficiency in delivering products to our customers.

Shipping Rates

We offer flat-rate shipping for most of our products, ensuring a consistent and transparent pricing structure. However, please note that basin products have live rates based on their size and weight. This ensures that you are charged accurately for the shipping of these specific items.

Delivery Time

While we strive to process and ship orders as quickly as possible, please note that delivery times may vary depending on your location and the availability of the products. 

Delivery Address

Please ensure that you provide us with the correct and complete delivery address when placing your order. We are not responsible for any delays or additional costs incurred due to incorrect or incomplete address information provided by the customer.

Insurance and Liability

Once the products leave our premises and are in the possession of the carrier, the risk of loss or damage transfers to you. It is your responsibility to take out and maintain suitable insurance coverage to protect against any potential damage or loss that may occur during transit.

Force Majeure

In the event of unforeseen circumstances or events beyond our control, such as natural disasters, strikes, or transportation disruptions, that may affect the timely delivery of your order, we will not be held liable for any resulting delays or damages.

International Shipping

At this time, we only offer shipping within Australia. We do not provide international shipping services. We apologize for any inconvenience this may cause.

Contact Information

If you have any questions or concerns regarding our shipping policy, please feel free to contact us using the following information:

Trade name: Ms Wila Interiors

Phone number: 0400411803

Email: sales@mswila.com.au

Physical address: 26 Larkin Road, Pie Creek QLD 4570, Australia

Legal Disclaimer

This Shipping Policy is subject to change without prior notice. By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this policy. It is your responsibility to review this policy periodically for any updates or modifications.