Warranty Policy
30 Day Change Of Mind Returns
- You have 30 days from the delivery of your order to return your items to our warehouse for a change-of-mind return. You don’t need to notify us—simply send it back. However, please notify us if you are requesting an exchange
- Item's must NOT be used, in the original package
- Shipping must be paid for back to the warehouse
- Items will be inspected, if we decide a refund is not redeemable item will be sent back at the buyer's expense
- For further information on our returns policy please see the policy at the bottom of the website.
Warranty Policy Tapware
- Limited lifetime warranty against all casting defects and porosity
- 15-year warranty against cartridge, aerator and valve defects
- 5-year warranty on surface finishes
- 2 years warranty on washer and seals
Warranty Policy Cabinetry Hardware
- Anodized colour coating
- 2-year warranty on surface finishes*
Warranty Policy Basin
Our basins come with a 10 Year warranty, however, does not cover the following:
- Accidents, physical abuse, or misuse
- Damage from excessive heat
- Breakage not due to a manufacturing defect in the material
- Improper care and maintenance
- Unauthorized alterations or repairs of any Ms Wila Interiors product
- Design flaws or defects originating from the customer's design
For further information, please see our T&C or other policy.